This Privacy Policy explains how Nautifuel Ltd (“Nautifuel”, “we”, “us”, or “our”) collects, uses, shares, and protects personal data when you visit nautifuel.com (the “Website”), submit a bunkering or contact request, or otherwise communicate with us in connection with our marine fuel procurement and yacht operational coordination services (the “Services”).
We are the data controller responsible for your personal data. We process personal data in accordance with the EU General Data Protection Regulation (Regulation (EU) 2016/679, “GDPR”) and the Cyprus Law Providing for the Protection of Natural Persons with Regard to the Processing of Personal Data (Law 125(I)/2018).
01Who we are
- Controller: Nautifuel Ltd, registration no. HE492937
- Registered address: Stasikratous Avenue 32, Charalambos Tower, 6th Floor, Office 603, Nicosia 1065, Cyprus
- Contact for privacy matters: [email protected]
02The personal data we collect
Information you provide
When you complete a bunkering request or contact form, message us by email or WhatsApp, or speak with an advisor, we may collect: your name, company or role, email address, telephone/WhatsApp number, vessel name and details, location, fuel requirements, timing, and any other information you choose to share about your operation or enquiry.
Information we collect automatically
When you use the Website we may collect technical and usage data such as IP address, browser and device type, pages viewed, and referring source, through cookies and similar technologies. See section 6.
03How and why we use your data
We use personal data on the following legal bases under Article 6 GDPR:
| Purpose | Legal basis |
|---|---|
| To respond to enquiries, prepare quotes, and coordinate fuel procurement and delivery | Performance of a contract, or steps taken at your request prior to entering a contract (Art. 6(1)(b)) |
| To communicate with you about your request and provide operational support | Legitimate interests in operating and delivering our Services (Art. 6(1)(f)) |
| To improve the Website, security, and our Services | Legitimate interests (Art. 6(1)(f)) |
| To send service updates or marketing communications, where applicable | Consent (Art. 6(1)(a)), which you may withdraw at any time |
| To comply with legal, tax, accounting, and regulatory obligations | Legal obligation (Art. 6(1)(c)) |
04Who we share your data with
To deliver the Services, we share only the information necessary to fulfil your request with:
- Fuel suppliers, traders, physical distributors, barges, terminals, port and local agents — to obtain quotes and coordinate the supply, delivery, and documentation of fuel for your vessel.
- Service providers that support our operations, such as website hosting, IT and communications platforms (including messaging services such as WhatsApp), analytics, and professional advisers (legal, accounting, insurance), acting under appropriate confidentiality and data-processing terms.
- Authorities, regulators, or third parties where required by law, to comply with legal process, or to protect our rights, safety, or property.
We do not sell your personal data.
05International transfers
Because we coordinate procurement across the Mediterranean, Caribbean, Middle East, Asia, and the United States, your data may be transferred to and processed in countries outside the European Economic Area (EEA) that may not provide the same level of data protection. Where we do so, we rely on an adequacy decision of the European Commission or put in place appropriate safeguards such as the EU Standard Contractual Clauses. You may request a copy of the relevant safeguards using the contact details above.
06Cookies and analytics
The Website uses cookies and similar technologies to function correctly, remember your preferences, and understand how the Website is used. Essential cookies are necessary for the Website to operate. Non-essential cookies, such as analytics cookies that help us measure and improve performance, are set only where permitted by your settings or consent. You can manage or withdraw your cookie preferences at any time through your browser settings and, where provided, our cookie banner.
07How long we keep your data
We retain personal data only for as long as necessary for the purposes described above, including to provide the Services, maintain business records, and meet legal, tax, and accounting obligations. Enquiry and request data is typically kept for 24 months after last contact, and contractual, tax, and accounting records for 6 years, in line with Cyprus statutory record-keeping requirements. When data is no longer needed, we securely delete or anonymise it.
08How we protect your data
We apply appropriate technical and organisational measures — including access controls, encryption in transit, and confidentiality obligations on our team and providers — to protect personal data against unauthorised access, loss, or misuse. No method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
09Your rights
Subject to the conditions in the GDPR, you have the right to: access your personal data; request correction of inaccurate data; request erasure; restrict or object to processing; request data portability; and, where processing is based on consent, withdraw that consent at any time. To exercise any of these rights, contact us at [email protected]. We will respond within the timeframes required by law.
If you believe we have not handled your data properly, you have the right to lodge a complaint with the Cyprus supervisory authority, the Office of the Commissioner for Personal Data Protection (dataprotection.gov.cy), or with the data protection authority in your country of residence.
10Third-party links
The Website may link to third-party sites or services that we do not control. This Policy does not apply to those sites, and we are not responsible for their privacy practices. Please review their policies before providing personal data.
11Children
Our Website and Services are intended for business and professional users and are not directed to children. We do not knowingly collect personal data from anyone under 16.
12Changes to this Policy
We may update this Policy from time to time. The current version, with its “last updated” date, will always be available on this page. Material changes will be brought to your attention where appropriate.
13Contact us
For any questions about this Policy or how we handle your personal data, contact us at [email protected] or by post at the registered address in section 1.